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I'm having a crisis and can't reach anyone!We are an outpatient practice and do not provide crisis services. You can reach out to your therapist if you are a current client but do not wait to reach or get a response - use one of the below resources to address the crisis and your therapist can be there to help afterwards. If this is a mental health crisis - if you or a loved one are at risk of harming themselves use one of these resources - Call 911 Call or text 988 https://988lifeline.org/chat/ Go to a local hospital Emergency Room Call the Suicide Hotline at 1-800-273-8255 Crisis Response and Stabilization Team (CReST) CReST is a resource for children ages 5 - 18 or adults ages 18 & older who are in crisis and need help avoiding psychiatric hospitalization. REACH Child Crisis Services REACH is a program to support individuals with developmental disabilities who are at risk of crisis due to challenging behavioral health needs which are negatively affecting their quality of life. CReST or REACH - 1-833-968-1800 Local Crisis Resources - Henrico County/New Kent/Charles City 804-727-8484 Hanover County 804-365-4222 City of Richmond 804-819-4100 Chesterfield County 804-748-6356 Goochland/Powhatan 804-556-3716 or 804-598-2697 Louisa County 434-972-1800
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What insurance do you accept?We accept Anthem Commercial, Aetna Commercial, Optima/Sentara Commercial, Cigna/Evernorth Commercial and the 2 Medicaid plans we accept are Anthem and Optima/Sentara. Insurance coverage varies based on the provider or the provider's supervisor being in network and the plan covering the services we provide. We highly recommend verifying coverage with your insurance company before starting services.
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What are your rates?Check our rates page at www.heartmindrva.com/rates
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Do you have availability?Availability varies by provider and changes often - we recommend you fill out our interest form and schedule a call (you'll get an email with a link after filling out the form) with our intake coordinator. She will take the information from your form, check for a good fit and availability and then when your scheduled call happens she can offer you options and get you scheduled for that first appointment! www.heartmindrva.com/firststep If this is a mental health crisis - if you or a loved one are at risk of harming themselves use one of these resources - Call 911 Call or text 988 https://988lifeline.org/chat/ Go to a local hospital Emergency Room Call the Suicide Hotline at 1-800-273-8255 Crisis Response and Stabilization Team (CReST) CReST is a resource for children ages 5 - 18 or adults ages 18 & older who are in crisis and need help avoiding psychiatric hospitalization. REACH Child Crisis Services REACH is a program to support individuals with developmental disabilities who are at risk of crisis due to challenging behavioral health needs which are negatively affecting their quality of life. CReST or REACH - 1-833-968-1800 Local Crisis Resources - Henrico County/New Kent/Charles City 804-727-8484 Hanover County 804-365-4222 City of Richmond 804-819-4100 Chesterfield County 804-748-6356 Goochland/Powhatan 804-556-3716 or 804-598-2697 Louisa County 434-972-1800
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What ages do you work with?We work with all ages, we work with new parents and their infants/toddlers, children, teens, adults, seniors, couples and families. Individual therapists may work with certain ages or populations but across our group we have all age groups covered.
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Do you work with clients with different belief systems, races, religions, genders etc?“In my early professional years I was asking the question: How can I treat, or cure, or change this person? Now I would phrase the question in this way: How can I provide a relationship which this person may use for his own personal growth?” ― Carl R. Rogers Therapy is about the client, not the therapist. It is our job to meet our clients where they are at and journey with them to where they want to go. It is not our job to push or pull anyone towards or away from anything nor to judge or criticize. All clients, all feelings are welcome here. We have clinicians with different trainings, specializations and interests and work to match clients to a clinician that is best suited for their needs. If someone's needs can not be met here we will work to help you find someone that can.
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How do I contact my therapist?You can call 804-307-2801 and follow the prompts to reach your therapist or another staff person by phone/leave a message. You can log in to the client portal and message your therapist privately through the portal. Go to our home page and click on the "Client Portal" button. www.heartmindrva.com If this is a mental health crisis - if you or a loved one are at risk of harming themselves use one of these resources - Call 911 Call or text 988 https://988lifeline.org/chat/ Go to a local hospital Emergency Room Call the Suicide Hotline at 1-800-273-8255 Crisis Response and Stabilization Team (CReST) CReST is a resource for children ages 5 - 18 or adults ages 18 & older who are in crisis and need help avoiding psychiatric hospitalization. REACH Child Crisis Services REACH is a program to support individuals with developmental disabilities who are at risk of crisis due to challenging behavioral health needs which are negatively affecting their quality of life. CReST or REACH - 1-833-968-1800 Local Crisis Resources - Henrico County/New Kent/Charles City 804-727-8484 Hanover County 804-365-4222 City of Richmond 804-819-4100 Chesterfield County 804-748-6356 Goochland/Powhatan 804-556-3716 or 804-598-2697 Louisa County 434-972-1800
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